Proactive vs. Reactive IT Support: Why Proactive Support is the Clear WinneR

Posted 6 years ago

Blog, Proactive vs. Reactive Support

Is Proactive Support the Best Choice?

When you take a trip or with most things in life planning makes perfect. Do you think planning for your business is a better choice than to figure out issues as you go along? Being prepared can save your business time and money. An efficient business is more organized and ready for any problems which may arise.

Florida IT Pros is an experienced IT company which provides businesses with proactive IT support. Reactive IT support is going by the wayside because proactive support offers more benefits.

Proactive vs. Reactive Support: What They Mean and How They Differ

Reactive Support: This support is when a business reacts to damages after the fact. Your computer may break down, or your files may have gone missing, so you call an IT expert to come out and fix the issue.

Proactive Support: Intuitive, forward thinking. Prevents issues before they even start. Your IT provider installs software which scans your computer systems and network every day, all day to detect issues and fixes them before they cause your business delays.

The Advantages of Proactive Support


  • Budgeting: Proactive IT support helps your business budget more effectively. You pay one monthly fee for continuous monitoring of your systems. Without worrying about potential computer issues or having to fix them, you can focus your attention on other areas that matter more.
  • IT Support Cost Savings: Waiting for something to break down and calling someone in to remedy it can be potentially very costly. Maintaining your systems and monitoring them allows your IT company to identify problems and diagnose them before they cause severe damage to your systems or files.
  • Constant Monitoring: With your computer systems being monitored, the proactive model identifies potential problems and fixes them, most times without you even knowing about them. The less you know, the less you worry.
  • Disaster Recovery: A proactive approach is better equipped to respond to fires, floods, and cyber attacks. Keeping your business’ data safe is what we do!


Florida IT Pros

Florida IT Pros understands the benefits of proactive IT support. Call us to analyze your business to determine which services you need and what we can offer you. When you sign up for one of our Managed Support Plans, we will fix problems before they impact your business. This proactive approach to IT support ensures your system stays up and running at an affordable cost. Instead of putting out fires after they start, allow us to fix issues before they become serious. We are able to do this by constantly monitoring your system, looking for potential problems. As soon as something comes up, we address it immediately.

Proactive vs. Reactive IT Services West Palm Beach

Florida IT Pros was founded in 2007 and has been growing ever since. After years of Fortune 500 experience as IT Engineers, Managers, and Directors we wanted to provide a higher level of service that many of our colleagues and we had experienced from other consultants or service providers. Call us at (561)206-2478 or Visit our website.


Florida IT Pros
1919 N Flagler Drive #300
West Palm Beach, FL 33407



© Copyright 2018. All Rights Reserved.