Unified Communications

Communication and collaboration are changing, in large part due to unified communications. Businesses now rely on applications for voice, video, and messaging to communicate and improve productivity. At the same time, these applications reduce the high maintenance costs that are associated with managing voice and data infrastructures separately.

Florida IT Pros can design and implement Cisco Unified Communications Solutions for our clients. This unified communications system allows our clients to communicate and collaborate in ways that are impossible with traditional phone systems. Our Cisco-authorized team doesn’t just design and implement these systems; we also provide complete support for our clients who use them.

Solutions for All Organizations

One of the best things about our unified communications strategies is that they can fit into any organization, regardless of the type or size. That includes:

  • Small to Medium Sized Businesses
    • Our affordable yet complete solutions can grow with small to medium-sized businesses, scaling up or down as needed.
  • Large Enterprises
    • Our scalable solutions connect employees, customers, and vendors through various communication options including voice, video, messaging, mobile, social, and web conferencing.
  • Healthcare Industry
    • Patients, caregivers, families, and administrators are all united with our Cisco unified healthcare solutions.
  • Government Facilities
    • Our cost-effective solutions work within strict budget restraints to deliver the most efficient solution for government operations.
  • Schools
      • Connect with districts and parents and even facilitate distance learning with our school solutions.


    Questions or to Schedule a Consultation: Call 561-206-2478

Available Capabilities and Applications

Our unified communications options extend well past phone systems. Due to Cisco’s architecture and software solutions, you can use this technology to increase productivity, connectivity, and service.

  • Audio and Video Conferencing
    • Combine audio, video, desktop sharing, and messaging with our audio and video conferencing tools.
  • Call Centers
    • Use the technology to set up a call center to queue, route, and prioritize calls.
  • Presence
    • Check in on your team to find out who is in the office or away so you can communicate with them quickly, efficiently, and effectively in all situations.
  • Messaging
    • The flexible messaging options include everything from email to personalized video conferencing.
  • Integrated Voicemail
    • Access and interact with voicemail through your email account.
  • Paging
    • Integrate your phone and paging systems so you can quickly and easily page your contacts.
  • Call Recording
    • Choose to record all of your calls or select the calls you wish to record with this innovative system.
  • VoIP
    • Mobile users and home office employees can use the phone system from mobile devices or their home computers.


Unified Communications Consulting Services

Most of our clients do not understand what is involved in moving from a traditional phone system to an IP Telephony solution. For this reason, we offer detailed consulting services. During the consultation, we will go over the specific benefits your organization will receive when choosing an IP-based phone system. We also plan, implement, and support the system for our clients. Our approach is comprehensive to deliver the best results for businesses of all sizes.


When we set up the system, we also provide complete training for our clients. Our training helps end users understand every aspect of the system. We integrate the training with the project implementation so your team knows how to use the system when it is rolled out.

Management and Support

Choose from our customized support plans so you won’t have any worries when you move forward with unified communications. Our plans ensure that all systems run at peak performance. We also have a Help Desk team available to log and track requests. In addition, we provide management reports to our clients and offer regularly scheduled maintenance.

Florida IT Pros

Florida IT Pros provides IT outsourcing and managed services to help businesses manage their day-to-day IT environments without need to hire their own staff of experts.

Network Solutions

Florida IT Pros offers managed IT services and network solutions from industry leading vendors such as Cisco, HP, Dell, McAfee, RSA, Citrix, Websense, and Symantec. We take pride in our industry certifications and vendor authorizations. These accreditations place Florida IT Pros in the top tier of solution providers and ensure that we will deliver the highest quality of service for our clients.

IT Services

Information technology is no longer just hardware and software. It’s an integral component of your business and it is essential to maintaining your operations and communications with your staff, customers and vendors. At Florida IT Pros, our goal is to ensure our customers’ computer systems and networks are running at peak performance with the highest level of security.

Email and Collaboration

Email and collaboration solutions are essential for business communications to be effective. The right strategy allows communications to be delivered to all recipients in any location, across any device. Florida IT Pros understands the importance of a strategy that doesn’t just include email. Along with email, we provide mobile, social, visual, and virtual collaboration strategies.

Questions or to Schedule a Consultation: Call 561-206-2478

Take Ownership of Your IT Services

IT is an important part of your business, and because of that, it can burn through a lot of resources and assets. If you are spending too much time and money running your department, let Florida IT Pros help. Our managed IT services allow you to focus on the day-to-day aspects of running your business. When we handle your IT, you can handle all of the rest. That is great news for your bottom line.

How are we different?

IT is fundamental to operating your business. We understand. By taking ownership of your information technology, we free you up to focus on managing your people, growing your business, and improving your bottom line.

Managed IT Services

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Help Desk Services

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Consulting Services

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Solutions & Services

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Assessment Services

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Office Locations We Manage

We provide numerous solution for our clients, ensuring that everyone who uses us gets the service that they need.

1. South Florida Locations – Many of our clients are located within driving distance of our West Palm Beach office. We drive to locations as far north as Port St. Lucie and as far south as Coral Gables. If your office is in this area, we can drive out to it whenever you need service.

2. South Florida Offices, with Additional Location Around the Globe – When our clients have offices in both South Florida and in other locations, we take a two-pronged approach to IT management. We can travel as far as 1.5 hours to provide local support as needed, and we can also manage other systems remotely. We will require some minor help from a person at the location when we remote in, but we will talk the on-site person through any steps necessary to fix a problem.

3. Located Anywhere – We have clients located all around the globe who do not require any on-site assistance. These clients might be as close as South Florida or as far as China. We take care of everything remotely for these clients. The company’s employees assist us with basic support duties, and for complicated projects, we find a local provider to take care of the issue. For instance, if one of our remote clients requires a new electrical outlet for a network cable, we will find a reputable vendor close by. We will coordinate the entire project and get approval before moving forward.

If you are a remote client, we can travel to your location once a year, if needed. However, this is typically not necessary, as most projects can be managed remotely.

What Our Clients Say About Us